Need Help? Contact Us

Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying documents, checking a withdrawal, or reporting a problem, contact us and we will respond promptly. We provide multiple convenient channels so you can reach the support centre at a time that suits you. Our staff operate in line with authorised procedures and treat every enquiry with care. Use live chat, email or phone to get help quickly.

Department	Contact
Customer Support	[email protected] (live chat and email)
General Enquiries	[email protected] (account & billing)
Affiliate Enquiries	[email protected] (partner team)
Payments	[email protected] (deposit & withdrawal queries)
Privacy	[email protected] (data and privacy enquiries)
Phone	+44 20 7946 0823 (calls answered Mon-Fri)
Working hours	Mon-Fri, 08:00-22:00

Email Support

For detailed requests, account issues or any matter requiring documents or explanations, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing complete information helps us resolve cases faster and avoids unnecessary delays.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;" placeholder="Your email address"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;" placeholder="How can we help?"></textarea><button type="submit" style="background:#0b6cff;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;">We aim to reply within 24 hours. For account or payments queries, include your account ID if available.</div>

Response Time

Our support team aims to respond quickly: most enquiries are handled within one business day. Simple account questions and payment queries are usually resolved promptly, while more complex cases, such as identity checks, payment disputes or compliance reviews, may take longer depending on their nature and any third-party checks involved. We’ll keep you updated throughout the process.

Feedback

We’d love to hear your feedback, suggestions or ideas to improve the site. Please tell us about games, payments, promotions or anything else, we review every message carefully and use your input to refine the service and improve the user experience. Use the feedback form or email us and we’ll take your suggestions on board.