Privacy Statement
We value your privacy and take care to protect the personal information you share with us. This policy explains what data we collect when you use Spinboss, why we collect it, how we use and store it, and the choices you have about your information. If you have questions, please contact [email protected].
Types of data we collect
We collect a range of information to operate accounts, process payments and keep the service secure. This includes personal data, technical data and transactional data, as well as information about your activity on our site and apps.
Personal data
Personal data covers details you provide during registration and identity checks, such as your full name, date of birth, address, email address and phone number. We may also collect identity documents and payment details where required to verify your account and meet anti-money-laundering checks.
Technical data
Technical data includes IP address, device information, browser type, operating system, and usage data. We use this to maintain and improve the site, and to detect suspicious activity or technical issues.
Transactional and activity data
Transactional data covers deposits, withdrawals, bet and play history, bonus activity and other cashier records. Activity data includes pages viewed, time spent in the account, chat transcripts with support and recent wins or losses logged on your account.
How we use your information
We use your data to create and manage your account, process payments, provide customer support, prevent fraud and comply with legal obligations. We also use aggregate or anonymised data for analytics and service improvement. We do not use your personal data for purposes incompatible with the reasons it was collected, without your consent.
Data protection practices
We protect data using standard industry measures, including encrypted connections for the cashier and account pages, access controls and secure storage systems. Access to personal data is limited to authorised staff and third-party service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, analyse site usage and deliver essential functionality. Where required, we ask for consent for non-essential cookies. You can manage cookie settings through your browser or via the cookie controls on our site.
User rights
You have rights to access, correct or object to processing of your personal data. You may request a copy of the personal information we hold about you, ask for it to be updated, or request restriction of processing where permitted by law. You can withdraw consent to marketing communications at any time.
Access, correction and deletion
To update, request deletion or get a copy of your data, contact [email protected]. We will respond as soon as reasonably practicable and will explain any limits on deletion where retention is required for legal or compliance reasons.
Information sharing and third parties
We share data with third-party providers who support our services, such as payment processors, identity-verification firms, analytics providers and customer support platforms. We may also disclose information to comply with legal obligations or to prevent fraud. We require partners to protect personal data to the same standards we apply.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will notify you via your account or by other reasonable means. The most recent version will always be available on our site.